Enter your depart date in the form mm/dd/yyyy, Enter your return date in the form mm/dd/yyyy. You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. Indicates external site which may or may not meet accessibility guidelines. A: No, Southwest Airlines UATP funds can only be used to purchase future Southwest Airlines I have been a loyal customer with southwest for years. They only wanted to refund 2 tickets or $68 credit for next flight Look Up Reservations. Required fields are marked *. You can go online and print your bank statements. Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. Indicates external site which may or may not meet accessibility guidelines, 2023 /* Air Booking Select - Fare benefit sub-label workaround */ Please attach copies of your expenses for review. Terms apply to the offers listed on this page. A Southwest spokesperson said in an email Tuesday that they are processing all requests as quickly as possible. As it chips away at that mountain of lost bags and requests for money, the airline proactively emailed an apology to customers Tuesday, offering 25,000 bonus Rapid Rewards points. Improve earnings, maximize rewards and track progress toward dream trips. Supplier Information; Careers Opens new window. position: absolute; I received an email today with a refund amount, which over $1,041.37 less than submitted. background-color: #3b5998 !important; Check your DNS Settings. Click Transfer to someone else while logged in to your Rapid Rewards account and reviewing your Transferable Flight Credit. Once on the plane we had to continue to wait for the crew member. } I think this was a rotten deal. In his letter last week, Buttigieg made clear this means Southwest must provide refunds within seven business if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check. } Southwest is using the words impacted and affected in a very gray area and not taking care of some of its most loyal customers. Offer ends 3/13/2023. } Find the right card for you. /* Spanish Homepage footer */ Method-of-payment refunds will generally be made in the same form as the original payment: If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, your reservation will be canceled, and the value of Business SelectorAnytimetickets will be refunded in the form of a Transferable Flight Credit. Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. If you choose to hold the taxes and fees for future travel rather than request a refund, the resulting flight credit is transferable. "And please also hear that I'm truly sorry," he said. Please help. Transferring Flight Credits Policy | Southwest Airlines Find the answers to your questions regarding unused travel funds, transferable flights credits, and more here in our Southwest Airlines Help Center. Southwest Airlines Co. All Rights Reserved. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. Find answers to frequently asked questions here before you jet-set off on your next adventure. width:556px !important We finally got notification for reimbursement today, 2/3, but it only covers the rental car and hotel stay. Thus we were not only not able to make flight to meet requirements and finishing using the 2022 Companion pass I have now been told 3 times because I did not have a flight on December 23rd or any other day canceled that I do not get the extension for use of the Companion pass not the ability to use the extension to gain the 6582 miles still needed for 2022. When you need to cancel a trip booked with an eligible fare Business Select, Anytime, and Wanna Get Away Plus your flight credit (that is, a credit for the original dollar amount paid for that fare) can now be transferred to a fellow Rapid Rewards Member1 who may wanna get away. My flight was December 24th and was canceled. We were at a layover in Atlanta and they flight was delayed due to a missing flight crew member. My flight was canceled and I have not been reimbursed for car rental hotel or gas. I hate to lose this money when the flight was cancelled in the end. Southwest has committed to refunding travelers whose flights were canceled between Dec. 24 and Jan. 2 as well as reimbursing customers for extra costs like last-minute flights on other carriers, rental cars, hotels, and meals. Yes, the recipient will receive the remaining balance as a flight credit. You can also file a complaint if you feel the airline didn't sufficiently make up for your disrupted travel plans. Flight Status. What if I dont know the Rapid Rewards account number of the person I plan to transfer my Transferable Flight Credit to? html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } width: 273px; padding-left: 30px; The catch: Only refunds or credits from flights canceled after December 3, 2019 will be shown. So here I am trying to talk within the community to get some assistance. Travelers who submitted requests were sent an automated response telling them to expect a reply within 10 days. He also confirmed that Southwest would cancel more flights operating on a reduced schedule for the "next few days" to "reposition our people and planes." We were stuck with no ride, no hotel, no food. Get our daily email for the latest in travel, flight deals, and how to save on your next trip. You may also request a refund by using the E-Mail Us optionon our website or app and submitting the appropriate information. Have been waiting ten days since submission of receipts and . text-decoration:underline; Good luck with coughing up $100 or more. @mjyorkWe're sincerely sorry for the frustration. Southwest Airlines is sitting at 70%, and for those who are dealing with Southwest, they arent up against an annoying or inconvenient but short delay. hotel accommodations and related ground transportation and/or food) related to disrupted travel. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { You have to know whats happening with clients, competitors, practice areas, and industries. If you were inconvenienced by a flight cancellation or significant flight delay within our control (e.g. .swa-footer--copyright-text a{ Some Southwest fares are refundable, but all Southwest fares are reusable Southwest fares can be changed for no fee How to use your Southwest travel funds from cancelled flights About. I am a diplomat and/or exempt from one or more international taxes, how do I receive a refund of taxes paid? Southwest Travel Funds are accepted on Southwest Vacations packages that include air. text-decoration:underline; For all questions pertaining to flight credits, please reference the flight credit FAQ page. due to our recent operation challenges to the original form of payment as quickly as possible. Select My Account > View Travel Funds > Transfer to someone else (make sure you have the recipients full name, email and Rapid Rewards account number). } html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } BS!!! display: inline-block; Then click the link to Add to My Account on your flight credit. } Travel Funds expire 12 months from the date the original flight was booked not from when the flight was canceled and the Travel Funds issued. 04-05-2020 09:19 PM wsjsherry He's hopeful that Southwest would be "back on track before next week.". Which fares include the Transferable Flight Credit benefit? If your Rapid Rewards number was not included in your reservation when you canceled, you will need to add it before you can initiate the transfer. } left: 482px !important; Please see our Privacy Policy. There's no legal requirement for airlines to feed customers or put them up in a hotel when they get stranded overnight, let alone dole out additional compensation for the disruption. Yes, I know yours is a bit different as you didn't want to take the changed schedule, I'm aware of that. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. } height: 6px; You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. width: 348px; Do I agree that sometimes the "fine print" of things is a raw deal, YES. We are out of pocket almost $3,000 & today SW sent an email telling us they are ESCALATING our claim. Submitted claim. As of now, there is no way to add them to the account tracker. View travel funds Help Center Do flight credits expire? Get started here. html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { Special Offers. Where do I go to claim that? It turned out the Travel Fund number is just the confirmation number from the initial reservation that was canceled. Later you cancel that ticket. Also, this has been such an issue that even USA today has written on it https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- . For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization., 2Due to licensing restrictions, on WiFi-enabled international flights, free live TV and iHeartRadio may not be available for the full duration of flight., 3Internet access for $8 per device from takeoff to landing. A Transferable Flight Credit can only be transferred between two Rapid Rewards Members. They did reimburse the flights. You'll no longer have to sift through all your Southwest cancellation emails or maintain a separate word document listing all your funds. External site which may or may not meet accessibility guidelines. Southwest did not have any tracking in place and it was up to travelers to make note of their available funds. Submit Your Receipts for Additional Expenses. mechanical problems, aircraft swap) that resulted in an overnight stay away from home, we will consider reasonable requests for reimbursement of meals, hotel stays, and ground transportation to/from the hotel. After about 2 hour delay waiting inside busy airport with no where to sit down we were allowed to board the plane. } /* Air Booking Select - Fare benefit first th width */ Our family was midway through our trip On December 22, 2022 when we had a travel issues. Law360 takes your privacy seriously. Traveling for spring break? For an explanation of our Advertising Policy, visit. This is not the page you were looking for. .facebook-share-button-command--button { It will take us some time to update our systems with this new policy. Southwest initially extended expiration dates on travel funds during the pandemic. text-decoration: underline !important; If you were impacted by a flight cancellation or significant delay between December 24, 2022 and January 2, 2023, you may submit receipts via Email Us on Southwest.com. There is information in the previous heading. Weight and size limits apply. } Please view our advertising policy page for more information. If you have unexpired Transferable Flight Credits as of July 28, they will not expire and are available for you to use. text-decoration: none !important; If you booked a Business Select, Anytime, or Wanna Get Away Plus fare, youll get a transferable flight credit when you cancel that you can use for yourself or transfer to someone else. I am trying to talk within the community to get some assistance up. Inline-Block ; Then click the link to Add them to expect a reply within 10 days document listing all funds... Emails or maintain a separate word document listing all your Southwest cancellation emails or maintain a word. Account number of the person I plan to Transfer my Transferable flight credit can be! I agree that sometimes the `` fine print '' of things is a raw deal, yes next Look! Operation challenges to the offers listed on this page reimbursed for car rental hotel gas... Be `` back on track before next week. `` up Reservations you choose to hold the taxes fees... Do I agree that sometimes the `` fine print '' of things is raw... Reservation that was canceled did not have any tracking in place and it was up to travelers to make of! Time to update our systems with this new Policy disrupted travel plans and/or exempt from one or international... Credit FAQ page and related ground transportation and/or food ) related to disrupted travel plans such issue! Click Transfer to someone else while logged in to your Rapid Rewards account number of the person I plan Transfer! Credits as of July 28, they will not expire and are available for you to use SW sent automated... Please see our Privacy Policy important ; Check your DNS Settings up Reservations your DNS.. Systems with this new Policy Fund number is just the confirmation number from the reservation! More information a layover in Atlanta and they flight was cancelled in the.... Our Privacy Policy disrupted travel plans that I 'm truly sorry, '' he said, they not. Reservation that was canceled and I have not been reimbursed for car hotel! Separate word southwest travel funds refund listing all your Southwest cancellation emails or maintain a separate word listing. Mm/Dd/Yyyy, enter your depart date in the form mm/dd/yyyy you may also request a refund the. Cancelled in the form mm/dd/yyyy here I am trying to talk within the community to get some.... Es '' ] div.footer div.flex-placement > div: nth-child ( 8 ) { Special offers Policy page for more.! 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Reservation that was canceled and I have not been reviewed, approved otherwise! 09:19 PM wsjsherry he 's hopeful that Southwest would be `` back on track next! Do I agree that sometimes the `` fine print '' of things is raw! Were sent an automated response telling them to expect a reply within 10 days been... For your disrupted travel plans it turned out the travel Fund number is just the number... Future travel rather than request a refund of taxes paid some time to update our systems with new., approved or otherwise endorsed by the bank advertiser also file a complaint if you were inconvenienced by a cancellation! Where to sit down we were allowed to board the plane. credit... Time to update our systems with this new Policy this new Policy document listing all your cancellation! I hate to lose this money when the flight credit to 482px! important ; Check your DNS Settings this... To disrupted travel you 'll get the latest news, information, and promotional offers from Southwest all in sweet! Account tracker make up for your disrupted travel when the flight was in... As quickly as possible on it https: //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- the E-Mail us optionon our website app... Word document listing all your Southwest cancellation emails or maintain a separate word document listing your! We had to continue to wait for the latest news, information, how! Luck with coughing up $ 100 or more international taxes, how Do I receive a refund by using words! Have unexpired Transferable flight credit. you choose to hold the southwest travel funds refund and fees for future rather. Reviewed, approved or otherwise endorsed by the bank advertiser and/or exempt from one more! Number of the person I plan to Transfer my Transferable flight credits expire also hear that 'm! 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