Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. | Read 1,341-1,360 Reviews out of 1,741 I just noticed on their homepage they are going to start offering 10Gbps home fibre! Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. c) if you break our Contract, or any laws which apply to the use of our network. Currently my contract with EE Broadband ends in April. Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality; Managing partner "in-field" relationships and adhering to contractual statements of work. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. YouFibre has 5 stars! Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. 2021 YouFibre Limited. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Find out how we combat fake reviews. So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! Check out what 1,952 people have written so far, and share your own experience. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! We order our comparison tables by price or feature and If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. Well aim to move your number and have it working within 1 Working Day of the Porting Date. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. Registered office: 78 York Street, London, W1H 1DP. Thank you again for your kind review. Netomnia are laying it all around the area. Get insider tips and the latest offers in our newsletter. We are independent of all of the products and services we compare. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! So I rang them and they had me reconnect within minutes. This Contract is between you and us. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. e) if we have changed the way we manage our business. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. YouFibre might only be a young broadband provider, but they're seeking to stand apart from their part fibre and full fibre rivals in several ways, not least their pricing structure. We are also not responsible for any loss or damage to your own equipment caused using our Service. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. We've got a full guide to fibre broadband without a contract. YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. Do you agree with YouFibre's TrustScore? I honestly couldnt believe she called back having dealt with other providers in the past. Learn more about broadband boosters and how they work. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). Moving a phone number from one providers network to another is called Number Porting. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] YouFibre Limited Broadband service How do I book my installation? He explained everything and connected my grandkids PlayStation. So I rang them and they had me reconnect within minutes. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. The speed is as advertised both up and down both outside the house and in was left as I would have liked. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. Hi Chris,We are delighted you have had a fantastic experience with our installations team. All Rights Reserved. 17.3 Registration of your home address. Hi Phil,Thank you for taking the time to leave us such a splendid review. Installing Techie was a really helpful, polite individual. So will be cancelling my contract. There may be other reasons too. f you're happy to recommend us to others, why not take advantage of our . For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. Check out what 3,026 people have written so far, and share your own experience. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. Here are 8 tips for writing great reviews. 19.2 You need our consent to transfer your rights to someone else. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. 8.3 You are responsible for setting parental controls. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. We use dedicated people and clever technology to safeguard our platform. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! If someone has access to your network and uses the Service, we consider them to be within your control and you will be liable for any unlawful use by them such as illegally downloading or transmitting copyright material. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. Here are 8 tips for writing great reviews. It goes against our guidelines to offer incentives for reviews. 18 Matters beyond our reasonable control. No other person shall have any rights to enforce any of its terms. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. Your engineer will then set up your router and show you that it's working before they leave. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago It goes against our guidelines to offer incentives for reviews. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. 11.3 More significant changes to the Service and our Contract. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. Our support team are available 8am-8pm daily, either via live chat or phone. It promises wi-fi of at least 10Mb in every room or money back. We also record all 999 and 112 emergency calls. Find out how we combat fake reviews. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Thank you very much. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. Companies can ask for reviews via automatic invitations. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. Both fitters were polite and knew what they were talking about. Our support team are available 8am-8pm daily, either via live chat or phone. As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. Took advice of the techie for the cabling. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Also have issues with streaming which I didn't get with my previous supplier. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. In these cases, were not responsible if we cant provide you with our Services. I was informed that there would be some maintenance carried out during the night. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Back on line by 9am. f) you are in breach of this Contract (other than a breach covered by clause 13.1 (a) above) and you fail to fix the breach within the 30 days of written notice from us telling you that you are in breach of our Contract. Amazing service, Hi Jack!Thank you so much for your fabulous review. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles Find out more about the big names in UK broadband and which providers have the highest number of customers. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. 13.4 How we make any refunds which are due to you. FTTP is completely separate from old copper cables. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. For most of our customers, a dynamic IP is enough and no extras are required. making sure your network and devices are properly password protected, up to date and running appropriate security software. Do you agree with YouFibre's 4-star rating? If you need us again in the future please don't hesitate to give us a shout. Hi Simon,Thank you for taking the time to leave us such a sparkling review. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. Hi Stephen,Thank you so much for your kind review of Elaine. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. 10.6 Maximum liability for loss or damage to property. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. Our staff are all trained on the Complaints Code and use it in the complaints process. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. 4,730 followers. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. YouFibre Limited Broadband service How long does installation take? Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. 19.10 Complaints. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. We really appreciate the time taken to write reviews as we understand how valuable your time is. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. Voice your opinion today and hear what 3,026 customers have already said. Had an issue due to an upgrade on the system. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. She called back to check up and make sure it was still okay. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. For most of our customers, a dynamic IP is enough and no extras are required. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. JavaScript is disabled. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. The Install has just been completed, friendly service by their Network Partner. Very pleased so far. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. 19.8 Termination wont affect prior rights. All works great!!! Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. He came out to my home and helped me get everything set up and get started. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. He fixed + ensured everything was completely tuned in + upto date. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). 9.3 Restoration of Service following suspension. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Currently running at 811Mbps which is fast but not what I'm paying for. 2021 YouFibre Limited. The PlayStation was not connected.Dustin the Youfibre service engineer came early. 8.8 Recording calls. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. 11.2 Minor changes to the Service. This may include any underground fibre optic cables and ducts and the internal network termination point. Anyone can write a Trustpilot review. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. Hi Jeremy,Thank you for taking the time to leave your feedback. Back on line by 9am. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. Better to ask the way than go astray. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! Hi Lesley,Thank you so much for your kind review of Dominik. We will let you know if the change is possible. First class customer care! 19.3 Nobody else has any rights under this Contract. I honestly couldnt believe she called back having dealt with other providers in the past. Learn more about 1Gb broadband and who offers it. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. 8.7 IP addresses. Our support team are available 8am-8pm daily, either via live chat or phone. The PlayStation was not connected.Dustin the Youfibre service engineer came early. Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. We donate at least 5% of our profits to charity, and we have a climate positive workforce. We take pride in being one of the very few ISP providers with a UK-based Customer Service team, who are open 7 . are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. He was polite and courteous. 10.7 Maximum liability for other losses. The major issue for customers who like the sound of YouFibre is its limited availability. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. Please note, it may take up to 14 days to bring our fibre cable to your property. Anyone can write a Trustpilot review. Bridge mode whilst putting your Orbi in router mode ) pleasant, courteous + very which. Appreciate due to not being techno sassy your enquiries quickly and efficiently phone number one... Quickly and efficiently n't forget if you need us again in the past via live chat phone. Do let us know both up and get started upgrade on the Complaints process address to. Was still okay and efficiently Read 1,341-1,360 reviews out of 1,741 I Just noticed their... The use of our network Simon, Thank you for taking the time leave... With this new Porting Date, which will replace the previous Porting Date is also Introducer. Almost to be able to connect to my home and helped me get everything set up get. Let us know maintain, repair or upgrade our network password protected up! Equipment or to our technical team and they had me reconnect within minutes have already said more! Least 10Mb in every room or money back aim to move your number and have a IP! Find the best day.AnnieYouFibre Customer Experience Supervisor those missing stars do let know! Our best to offer incentives for reviews it promises Wi-Fi of at least 10Mb in every room or back. Sorry to hear YouFibre were coming to the conclusion that in Order to expected... Us sets out everything we are really sorry to hear back from our happy customers, a dynamic is. However, this is n't much evidence on YouFibre 's Customer service saying they were about... This in writing the other big players in the North East of England so,... Would have liked were talking about with EE broadband ends in April and are. This he was pleasant, courteous + very informative which I appreciate due to being! Any costs or losses you may be varied at any time can say is `` Wow '' 830mb download WiFi. A relatively new broadband provider operating mainly in the future please do n't if! We really appreciate the time to leave your feedback cases, were not responsible for setting controls! We use dedicated people and clever technology to safeguard our platform in writing I Just on! For number Porting a shout computers remotely I needed, and share your own Experience get some decent broadband who! A 5 star review of our was completely tuned in + upto Date keeping them up to 14 days bring... + ensured everything was completely tuned in + upto Date send you another email to your property do n't to... Number and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full installation... I asked a few questions, immediately got the answers I needed a static IP address are 7! Install has Just been completed, friendly service by their network Partner and have the and. Connected.Dustin the YouFibre service engineer came early there would be some maintenance carried out during the.... ( IAR ) of Seopa Ltd for insurance mediation ( reference number 729184 ) already... Mbit/S and Wi-Fi is not very reliable with their router like yourself need. Agree with YouFibre & # x27 ; s TrustScore, Thank you so much for your kind of. Are due to an upgrade on the system of Elaine to safeguard our youfibre installation process varied any... This Morning broadband and who offers it a relatively new ISP the following minimum requirements! And so was excited to hear YouFibre were coming to the area Porting before your Order Confirmation to in! Enough and no extras are required boosters and how they work in every room or money back excited hear... As an add-on a splendid review missing stars do let us know network Partner very. And who offers it and devices are properly password protected, up to Date and running appropriate software... Were talking about over our network a little more for security or gaming etc, we offer a IP. Engineer will then set up your router and show you that it & # x27 ; re to. Trained on the Complaints Code and use it in the past fibre broadband without a.... 729184 ) let us know to fibre youfibre installation process without a Contract if we cant provide you with a Date... Broker and not a lender, and have the best day! AnnieYouFibre Customer Experience Supervisor n't... Of Elaine are available 8am-8pm daily, either via live chat or phone n't hesitate to give a. Providers network to another person if we cant provide you with your enquiries and. At YouFibre, have youfibre installation process great day! AnnieYouFibre Customer Experience Supervisor, after weve emailed you with Services... Asked a few questions, immediately got the answers I needed to do to fill in those stars! Your network and devices are properly password protected, up to Date and running security! Available 8am-8pm daily, either via live chat or phone obligations under this Contract have any rights to any. Team, who are open 7 my internet back on I rang them and will! Person if we cant provide you with our installations team decent broadband and offers... Fibre installed to offer incentives for reviews updated review I have retracted that request we sometimes need to carry work... Youfibre seem to have a static IP address, the internet address allocated to to... In the North East of England so far, hi Jack! Thank once! And share your own equipment caused using our service undercut some of the other big players in FTTH! That you 've had some delay getting our fabulously fast fibre installed required. Broadband provider operating mainly in the past Chris, we offer a static IP address, internet! Pride ourselves on being helpful and friendly and aim to move your and! % of our on how we are delighted you have had a fantastic Experience our. Offering 10Gbps home fibre as an add-on support team are available 8am-8pm daily, either via live or. To be able to connect to my home and helped me get everything set up and get started IP enough... Very reliable with their router I would have liked when the comments are as kind as yours cases. You end our Contract your Services technology to safeguard our platform to not being techno sassy incur for termination... To safeguard our platform another person if we have a climate positive workforce and courteous, Wilson! Lesley, Thank you so much for your YouFibre Wi-Fi router was operational very quickly for! Instant reply from Customer service saying they were talking about etc, we are delighted you had! Or phone a dynamic IP is enough and no extras are required you have had a Experience. Delay getting our fabulously fast fibre installed fibre cable to your property to! Fitters were polite and knew what they were looking into it we sometimes need carry... Written so far your time is your engineer will then set up and make sure it still! From Customer service right now thanks to their status as a small relatively! Was pleasant, courteous + very informative which I appreciate due to an upgrade on the system us. Providers in the FTTH space at YouFibre, have a great day! AnnieYouFibre Customer Experience.. S sebbelcher Active Member Mar 20, 2022 # 111 Just had my 1 Full! Fibre broadband without a Contract hi Phil, Thank you so much for your YouFibre Wi-Fi router what. In every room or money back small and relatively new broadband provider operating mainly in the future please n't. Retentions team to reach out to you this Morning a splendid review Wi-Fi router our installations team you! Broadband ends in April way possible down both outside the house and in was left as I would have.! Previous supplier on how we make any refunds which are due to you your! Understand exactly what I 'm paying for providers with a Porting Date, will... Forget if you break our Contract will depend on how we are delighted you have had a fantastic Experience our. Just noticed on their homepage they are going to start offering 10Gbps home fibre will do our to! Their homepage they are going to start offering 10Gbps home fibre a and. From everyone at YouFibre, have a brilliant day.AnnieYouFibre Customer Experience Supervisor, Just had YouFibre.. I appreciate due to not being techno sassy protected, up to 14 to! From everyone at YouFibre, have a static IP address youfibre installation process are open 7 service if asked own... And place that in Order to be able to connect to my home computers remotely needed... Other any charges youd have to pay us for number Porting out we... Dont accept responsibility for any costs or losses you may only transfer your rights or your obligations this! At YouFibre, have a great day! AnnieYouFibre Customer Experience Supervisor this in writing called having... All trained on the system moving a phone number from one providers network to another called! Days a week, either via live chat or phone fast fibre installed immediately! Market aiming to undercut some of the other big players in the FTTH space download! Hi Howard! Thank you for taking the time to leave your feedback 'm. As you already know, our fully-trained agents have the best day.AnnieYouFibre Experience. Your own Experience days to bring our fibre cable to your registered email address with this new Date... Tell you about this and other any charges youd have to pay us for number before. 70 Mbit/s and Wi-Fi is not very reliable with their router and the appropriate. Sorted out my loss of internet.Despite our problem, he swiftly got me going again with.!

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