For more information regarding VSP Vision benefits, please click here. Get hired today! Terms & Conditions Privacy Policy Cookie Policy Do Not Sell Which company do you like for their customer service? Responds to both internal and external customer inquiries through a variety of mediums such as: e-mails, chat, telephone, etc. The work of a support rep does not end at just resolving a customer issue. ), Discover other popular customer service interview questions here. Contingent on the LOB, may assist in Identifying technical issues through problem duplication and manipulation of customer data to provide details to the software development team for product correction and improvement, May be required to utilize multiple hardware and software tools to troubleshoot a variety of issues, Two to four years of customer service experience handling complex issues in a high-volume environment, One year taking ACD calls within a call center environment, Available to work any shift, including weekends, holidays, and/or overnight, Demonstrated effective written communication skills including business writing, grammar, and punctuation in order to correspond with customers via letter, email, and webchat, Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities, Demonstrated ability to effectively communicate and/or coach as necessary with all levels of employees; possesses strong interpersonal skills, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally, Demonstrated ability to learn, support change management and assimilate new information quickly, Excellent problem-solving, critical thinking, and effective negotiation skills, Ability to work at a computer at least 90% of the time, Ability to work within multiple complex systems to extract information needed to support customers, CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz), Memory (VSP Provided) 16GB 2X8GB 2666MHz DDR4 Memory, Hard Drive (VSP Provided) 256GB Solid State Hard Drive, Wired Connection (to Router/Modem; Cable/wire provided by VSP) Router/Modem NOT provided by VSP Vision Yes, Download Speed (per user on home network) 50 Mbps, Upload Speed (per user on home network) 10 Mbps. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. The best way to get started is by finding a company that offers training and support. Also, they must have a strong understanding of their companys products and services to address customer questions. Excellent written and verbal communication skills (English). Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Must agree to observing service for the purpose of training and quality control. Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. Who are Customer Service Representatives (CSRs)? As a Customer Support Specialist, you'll be the voice of the company, embodying those values and driving customer value and satisfaction. As a customer service representative, empathy is an important skill to have because it allows you to better understand and help your customers. At SimplyInsured we are on a mission to eliminate fear in health insurance. The range provided is just one component of total compensation including, but not limited to bonus eligibility based upon the achievement of performance objectives and company stock options. A customer service rep deals with a variety of customer inquiries. Vision Service Plan Easy 1-Click Apply. Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Additionally, as a pay-for-performance company, there are additional RSU grant awards for top performers which allow employees to achieve higher market positioning. Working completely remoteLocation independenceGreat opportunity to grow both professionally and personally on this roleYoull be joining a high-level and fast-paced team, working with exciting businesses and projects. Your once-loyal customers are becoming increasingly impatient and expecting a more prompt/immediate resolution of issues. Appropriately elevate situations that could have broader customer or business impacts, Utilize in-depth knowledge of policies, procedures, medical terminology, telephone, and writing techniques. 6 VSP Vision Customer Service Representative jobs in Sacramento. Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function. Customer success teams should target their efforts on the account level, taking an almost account-based marketing approach to customer success. We do this through our base salary + bonus/variable + restricted stock units (RSUs). This role provides customer support and requires stellar service to meet the needs of our Molina members and providers. You are the architect of your own career: If you put in the work, this role wont be your last at Samsara. First, answer the below questions in the link. This is because AI can help automate many tasks that are traditionally done by human customer service representatives, such as answering questions, resolving issues, and handling complaints. Apply now for jobs that are hiring near you. This is a key position, handling a high volume of incoming calls. om ons te informeren over dit probleem. I agree to receive occasional information (via mail or phone) about Freshdesk products and services. If you are fluent in both the English and Spanish language, you will receive an additional $1.00 per hour on your hourly rate of pay. The Retirement team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment. Primary job functions do not typically require exercising independent judgment. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Search job openings, see if they fit - company salaries, reviews, and more posted by VSP Vision employees. Find job postings near you and 1-click apply! Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. pour nous faire part du problme. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks, the following internet and equipment (provided by VSP Vision) are required: Compensation range for the role is listed below. You will meet and/or exceed all established key performance goals including call metrics and quality. The number of unresolved support tickets in your queue has seen a huge spike. (1 hour max), Monthly catch up with each CH team members (1 hour/call) per member, Monthly catch up with manager (Head of Digital Marketing & Community) (1 hour), Quarterly/Yearly company results and projects calls, Bilingual in English AND German is a must for this role, Spanish, Italian or French would be a plus, Previous experience managing a team is required, Excellent communication skills are a MUST for this role, Extreme attention to detail is necessary for this role, NOTE THIS IS A FREELANCER ROLE, IDEALLY ON PER HOUR BASIS. . As a part of the compensation package, this role may include eligible bonuses, equity and commissions. Resolving customer conflict or complaints in an amicable manner. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Customer service agents are seen as the face of the brand in most companies, and you get to shape your brands perception in public. We only hire the best and make them even better. Genomelink is a DNA App Store. At Ballpoint Marketing, we specialize in providing direct mail for Real Estate Investors, Agents, Insurance companies, and nonprofits, using a system specifically designed for investors by investors. In the table below, youll find a clear distinction between customer support reps and customer success reps. A customer support representatives primary objective is to understand the customers problem and troubleshoot it with an optimal and effective solution. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections areNOTacceptable. Leverage your professional network, and get hired. Execute operational procedures in support of safe work practices. This is an introduction to the company and the role. Learn more about agent collision detection in Freshdesk. Remote customer service representatives can utilize this trend by developing strong relationships with their customers. Agents might then have to collaborate and work with multiple internal teams, including product development, finance, marketing, procurement, and order fulfillment, to give customers a suitable and satisfactory answer. Full job description and instant apply on Lensa jobs. Your ability to solve customer issues can help you build trust and strengthen customer relationships. Posted 4 days ago Apply online instantly. This is a remote position, so the ideal candidate must be self-motivated and able to work independently. Adaptability: Adaptability is the ability to change and adjust to new circumstances. Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims. We are growing fast, have big goals, and would love you to help us get there. (30 min max)CH - Weekly Call (1hour), All this tasks and responsibilities might change depending on business needs. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance. If this sounds like a role for you, please read on! Aydanos a proteger Glassdoor verificando que eres una persona real. CSMs can move up the ladder to become directors or VPs of customer service, strategizing and aligning internal teams to deliver excellent customer service. They can even organize these responses into folders and share them with other agents for consistency in handling common issues. You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcares most complicated challenges now, and in the future. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks, the following internet and equipment (provided by VSP Vision) are required: OS (VSP Provided) Windows 10 CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz) The solution to every customer problem provides a valuable learning experience to service reps. 35+ WPM) with strong written and verbal communication skills. Start your 21-day free trial with Freshdesk. Customer feedback is priceless, and these CSRs can gather that for you. Disculpa We have built solutions that enable the future success of producers and the supply chain in fresh produce. Sorry, our deep-dive didnt help. An agent will be notified whenever theres another agent viewing or typing a reply on the same ticket. We help people prepare by providing solutions that consider the whole picture. Fun, driven, supportive, team culture; We believe in success as a team! Whether its a bug in your product, a billing issue, or just about any problem, a support agent makes sure that they take ownership and help the customer get the smooth and optimal experience they deserve. Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their companys health insurance options. Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal). You will be surrounded by a high-caliber team that will encourage you to do your best. Si continas viendo este mensaje, They can also take the liberty to make outbound calls to customersproactively reaching out to customer accountsfind out if its been a smooth sail for them with the product, and gather customer feedback. Thank you for contacting VSP! Always with a focus on our goal: We want to create a healthier every day for the many people by giving them a piece of the Nordics. They must also empathize with customers. Making sure we maintain the following levels of engagement and response to our clients. The range for this position is $12.84/hr. Kin is more than just our name its how we treat each other. ClickTime has grown to 40+ people currently working 100% remotely - all profitably and without any outside investment - and is excited to jump into the next stage of company growth. ClickTime has grown to 40+ people currently working 100% remotely - all profitably and without any outside investment - and is excited to jump into the next stage of company growth. Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. You are a problem-solver that is self-motivated to manage customer emails, calls, inquiries, bugs, and product requests. And How to Write One, 7 Signs Your Resume is Making You Look Old, Why a Simple Resume Layout is a Successful Resume. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care from wherever is most convenient for numerous conditions related to primary care, mental health, sexual health, skincare, and more. This position may be eligible for short-term incentives as well as a comprehensive benefits package. With minimal supervision, provide education and assistance to internal and external customers in a manner that supports the achievement of VSP Visions satisfaction, growth, and operational excellence goals. Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations. Play a lead consumer-facing role answer phones, emails, and case requests as the first line of contact for consumer requests. You will provide accurate, detailed information about the retirement plan, recognizing what needs to be done to meet the customers needs and demonstrating flexibility and responsiveness through problem resolution. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Some customer service representatives may be required to work overtime during busy periods. Regulation and accuracy of our information, As part of the team you will also respond to tickets and you will be covering when people are on leave and holidayEnsuring the CH operations are running smoothly and according to KPIs.Being proactive in the constantMonitoring tickets & assisting CH team membersSolve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team)Weekly product review monitoring on ECOMDaily spam check (gmail inbox), CH Weekly call managementWeekly KPI reportingMonthly ticket reporting, OPS & PRODUCTS Call. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Conduct varies surveys related to health assessments and member satisfaction. Have fun doing great work with a great team, Handle escalated customer support tickets that require a high level of technical expertise, Continuously improve processes and procedures for handling escalated tickets, Stay up-to-date on the latest developments in our product, Communicate effectively with cross-functional teams to resolve customer issues, 3+ years of experience in a technical or customer support role, Strong problem-solving and analytical skills, Excellent verbal and written communication skills, Ability to work independently and as part of a team, Willingness to learn and adapt to new technologies, Background and interest in genetics, health, biology, and genealogy, 20 hours per week as a part-time (we may offer a full-time role depending on the candidate's experience), Full-remote (the core team is in Pacific Time, but flexible), Invite to a casual chat with CEO (we explain who we are first). Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission. Customer service representativescan put themselves in their customers shoes and advocate for them when necessary. As a Customer Service Representative, you will serve as the primary point of contact for individuals who have questions or concerns regarding their retirement plan. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. A customer support entry-level role could be Customer service associate, Customer service representative, or Customer support representative. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Thats one of the many reasons weve been recognized as a great place to work by Built In, Forbes, and Fast Company. Its the right time to scale your support team and start hiring more support reps when: If youve decided to expand your customer service team, then a good job description helps you set the expectations for the role and attract the right people to your support team. Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns. This site uses cookies and related technologies for site operation, and analytics as described in our Privacy Policy. Always with a focus on our goal: We want to create a healthier every day for the many people by giving them a piece of the Nordics. At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where theyre based. Compensation range for the role is listed below. Looks like you already have an account with us. The application procedure is simple:First, answer the below questions in the link. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. Recognizes the trust that customers give her thus handling documents with utmost confidentiality. You may also be offered incentive compensation, and benefits. Americas: +1 857 990 9675 Provides customer support and stellar service to meet the needs of our Molina members and providers. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. We have a market-based compensation structure. Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. Job duties and responsibilities are subject to change based on changing business needs and conditions. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Job Description SummaryAs the point of contact and voice of the company for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement (401K, IRA, 403(b)) products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience. Please help us protect Glassdoor by verifying that you're a to $21.45/hr. Youll be a good match for the role on our customer experience team if youre excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. We dont discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Select an existing account or create a new account. We believe that consumer genomics is still like the 90s of the Internet. Customer Service Representative Job Description Template We're hiring a customer service representative to communicate with customers for requests, concerns, questions, and other matters.

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