Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. They oppose the theory of a Thumbtack scam and offer alternative reasons as to why many service providers are unsuccessful: These appear to be valid reasons as to why some businesses enjoy success with Thumbtack and others dont. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. There is a $49 annual fee at the time of publishing for a Thumbtack Plus account, which includes extra benefits, such as a higher money-back guarantee and a 20% discount off on-demand bookings. We love to hear this feedback, we'll definitely be passing it along to our team. Service providersare charged in credits for each quote submission. For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Have you ever hired a professional that you found on Thumbtack? BBB is here to help. Thumbtack is a technology leader building the modern home management platform. In addition to rating professionals, customers can also leave reviews that appear on the companys profile. Overview: Is Thumbtack Legit? You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. Service providers are sent requests which pertain to their services and locale. Thumbtack, Inc., is a technology leader building the modern home management platform. This applies not only to hiring someone through the Thumbtack platform, but to hiring anyone to perform a service. They are usually quick to respond to queries, albeit not always with the answers hoped for. Customer Reviews are not used in the calculation of BBB Rating. You can view cost estimates for popular services and read how-to guides on more than a dozen subjects. Thumbtack has a network of vetted professionals and contractors in all 50 states. If youd like to give us a call at (800) 343-1710, wed love to give you more personalized help or answer any other concerns you may have. BBB Business Profiles generally cover a three-year reporting period. The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. Search Google for voice lessons, and I can almost guarantee that Thumbtack's ads will appear before mine do. Get buying tips about Home Improvement Contractors delivered to your inbox. What are you doing there? The community at Thumbtack is very supportive of each other. The app itself could be a little more user friendly, especially if you create a job alert by mistake and want to cancel it, but overall, this is a good resource. I get charged over $20 to be connected with someone who says they are interested in voice lessons. Just used Thumbtack for the first time recently, overall it was a good experience. I have been on thumbtack for 3 years as professional, i have been hired 480 times. A link has directed you to this review. While many of the Thumbtack.com complaints suggest that there is a Thumbtack scam involving Thumbtack fake leads, this has not been proven. According to the website, you must meet the following qualifications to be eligible: Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. How do I know I can trust these reviews about Thumbtack? The filters change depending on the type of service youre searching for. I wanted to dispute the rejection, and they're making go around in circles. We value your privacy. I was recently ripped off and charged over $200.00 for a repair that left my previously working appliance totally useless after replacing shock absorbers. The will suck you dry of all cash! James - Im so sorry that the concerns youve brought to our attention havent been responded to in an appropriate amount of time, this is never our intention. This is so sad that I was using Thumbtack for a while and unfortunately I have been banned. It appears that the Thumbtack model is working for some people. Roods Locksmith LLC. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. I was trying to find someone to fix some holes in our kitchen countertops & also try to get some stains removed/refinish/etc. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. Similar Meaning: "How much does thumbtack charge per lead". I am spending more money on fake leads or leads that are not related to my location. You can view, on more than a dozen subjects. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you. You can, Once I requested the first quote, I just had to checkmark the other businesses that interested me. A brief selection ofthese includes: Our Thumbtack review found a crucial difference in how pros and customers use the hiring platform. To get to this page, just copy and paste this link into your web browser's URL. Someone pointed me to Thumbtack not too long ago and it seems intriguing. Evidently there are many dissatisfied customers. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. I really don't know how are you going to keep your business like this. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. I had hit and miss luck with them. Like you mentioned, its important for us to get customers to try our site and continue to hire professionals. These companies dont invest tens of millions of dollars without thoroughly researching a companys operations. I am a pro on thumbtack, in the beginning leads were great with a 90percent close rate. It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. Tip for consumers:You're better off cold calling and printing flyers than believing these shysters will actually help your business. See their reviews & get quotes today. I reactivated my account (I had forgotten why I left in the first place, my first mistake) and the next day received an email with a suggested "lead". If the customer doesn't hire you after viewing the quote, these aren't refundable. You can also check out the websites guides for projects or read advice from Thumbtacks editors in thecommonly-asked questions section. See our favorites for unlimited data, families and cheap plans starting at $10/month. You never know who you're doing business with. The American Polygraph Association is the world's . You have to pay for leads, even if you don't get the job. I really wanted to like the service. Moral of the story is it ain't worth it. Also de-activating the account is a nightmare. what your experience for this year. Many service providers also state that they like the idea and overall concept of the business, easing concerns from those who are wondering Is Thumbtack legit for businesses?, However, some Thumbtack.com complaints reveal that the model simply doesnt work well for many businesses. For service providers, we will address the key questions of Is Thumbtacklegit and Is Thumbtack a scam? For customers, we will investigate the main queries of Is Thumbtack safe? and Does Thumbtack really work?, See Also: Teespring Review | Is Teespring Legit? It's not worth it. Hired on Thumbtack. I am mad at myself for trusting this scam. Stealing any future business I should be getting! Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. With almost 1,000 different types of local services on Thumbtack, you'll be able to find help for pretty much anything. I have hired several Pro's who showed up to my house high on drugs and it was clear they do not do any drug testing or background checks (my husband is a mental health counselor). Beware! Of course, this was not always the case. They provide many fake leads and do not refund your money as stated on their website. S. G has an amazing point, and Thumbtack is a great introduction site. I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. Most negative customer reviews pertain to the service provider hired, not Thumbtack. . Dear thumbtack: why am i still getting marketing emails almost every day? I don't even understand how this company is still open. They did not show up. Now I believe I may have been in error. Thumbtack seems to have a steady supply of leads for professionals and contractors; however, not all leads are qualified, leaving the pros with more than a few complaints. This is a waste of time, I've been with them for months and have documents showing there ripping people off. Get the same Form letter response. To learn more about Top Pro status, visit the website. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. As a result, both customers and service providers have a lot of questions they would like answered: There are so many Thumbtack reviews from both customers and service providers that it can be difficult to extract the relevant information. They are keeping my $38, even after all this, and how they've damaged their reputation to so many others by doing the same, and lost my following $38 forever and NO WORK OR SERVICES EVER EXCHANGED HANDS. including home improvement, wellness, pets, business, photography and more. Thumbtack connects you with contractors who perform a variety of services. Just send us a message on Facebook with your email address and the customer's name. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. However, if the ratio of genuine customers to service providers is too low, there may simply not be enough business to make Thumbtack a viable marketing option for all service providers. Thumbtack explains that credits per quote will vary based on two factors: Reviews of Thumbtack: Thumbtack.com Complaints. Worst customer support ever Which I didn't. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. This company responds to reviews on average within 7 days. The companys investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others. Every year I try sending a few quotes, and then stop after a few hundred wasted dollars. TOO BAD THAT WAS A BOLD-FACED LIE!! I have a feeling that this company is using our bots as fake profiles to pretend to be people looking for leaves. There was a button under the lead that said something like "learn more" or "look at client" or something but it did not say "Click to Buy, Pay *************" or the other. They charge you for exact matches that are not exact matches and sometimes not even close but they keep charging you and when you go to customer service you get generic answers and get turned down every single time Thumbtack is full of scams and corrupts. Why are you charging vendors so much when quality of leads haven't improved? Moment of Truth LLC. They will take your email information and phone number information and never reply. Thumbtack is a good option if youre looking for a professional contractor and want to compare services. When we initially started Thumbtack in 2009, we tried multiple business models. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. Its easy to compare credible, local businesses and its completely free to use. Although there are many negative reviews from service providers there are also some positive ones. Just their people are "training", and call back at business hours. Is Thumbtack Legit, or Is Thumbtack a Scam? About Thumbtack. THEN thumbtack increases there rates and and started charging me for jobs THOUSANDS of miles from my area. I am waiting for 23 minutes, no one answering no one picking up my call Service providers sign up with Thumbtack for free but pay to communicate with customers. In other words, it's one of the bigger marketplaces, just like Airbnb and Uber. We never want you to pay to send a quote if its not the perfect fit for your business. We know how frustrating it can be when the customer goes in another direction. Thumbtack is so not a good platform to use for your home service needs. They sometimes refund these poor quality leads, but admonish you, stating that you are paying for the *opportunity* to match up with new clients. They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. Effective Jan. 2023. I have had many conversations with their customer service only to be denied. has any other professionals use that site. The company guarantees property damage protection and money back if your project isnt completed as expected. Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. A lot of pros have met new customers off our site and you can too. Safe? The contractors disappeared and refused to refund me. Thumbtack for Professionals Thumbtack 3.7 star 17.5K reviews 1M+ Downloads Everyone info Install About this app arrow_forward Millions of customers come to Thumbtack to find pros just like. Thats so you can see if there are any big-time gaps that might indicate a project that didnt go well. See their reviews & get quotes today. If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. I made my account and was able to view opportunities and even got a lead! Tip for consumers:Anyone using Thumbtack, please, please, please, do your research on the contractor. Thumbtack is an American home services website. A Scam? Thank you, you have successfully subscribed to our newsletter! Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. Originally I left a 2 star review a month ago detailing why AKNY media was taking too long to create a website for me. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. This is a multi-location business. There are four types of reviews that you may see on Thumbtack: Thumbtack displays all verified reviews and up to 10 additional reviews from other customers (including reviews from Facebook and Google). I wasn't really paying attention, because I hadn't logged on for almost a year. Enjoy reading our tips and recommendations. I promise you! Click to view AdvisoryHQ's advertiser disclosures. Copyright 2022 Consumers Unified LLC. Stay away, unless you are a handyman or clean houses. your structure is really simply for you to make money. All Rights Reserved. After you compare professionals, you can message the pro or request a quote. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. thank you, Thanks, Bob! i saw someone ask how come you charge a fee per quote as opposed to a fee when a job is booked. Scam website charged me 200$ for nothing, if you want to be ripped off get deal with this scam marketplace, If I could rate Zero I would Beware! Review AdvisoryHQs Termsfor details. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. When you file a claim they hide. a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. I made 2259.00 over three months. Single credits cost $1.50, but bundles can cost anywhere from $17.99 to $84.99. (Services, Alternatives, & Review). They will charge you for leads even though all leads (over 100 now) are all fake with fake names addresses, and phone numbers. We help people care for their home from top to bottom and empower small businesses nationwide to grow. Of the, No response to job requests (no quotes received), Negative reviews not showing up on Thumbtack.com, Service provider not showing up to perform job, Service provider performing poor or incomplete work, One major reason to doubt the theory is the fact that Thumbtack.com has raised more than. Welcome bonuses and offers are a marketing tool that. I never get qualified leads for my dance studio or me marketing company. Is SammyDress Legit? After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. No help from them if you have an account issue. Need to file a complaint? And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. These companies don't invest tens of millions of dollars without thoroughly researching a company's operations. Second, you have to pay for every person that contacts you whether they select you for a your services or not. We're sorry to hear you feel this way. For more information about reviews on ConsumerAffairs.com please visit our In the future, Thumbtack will continue to drive new features to its Pro API, allowing customers to instantly book a pro through the API. Do not use this to expand your business if you are a small business owner. About. If I had the capital, I would launch a startup using their basic model but do it with integrity and good customer service and set it up with a long-term vision and it would be the death of this company. This is unethical business practices.- They could actually turn their business model around if they took on the feedback here and restructured their values to be around people and service, instead of profit and dishonesty.- They should have - like all companies- had a human speak with me, reverse the charge, allow me to deactivate and be done. . Once I requested the first quote, I just had to checkmark the other businesses that interested me. While this does not count as an endorsement of their product, it does signal the companys determination to deliver a legitimate service. I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." We help them confidently know what to do, when to do it and who to hire. If you are a professional don't bother with thumbtack. Thumbtack is another platform connecting talented individuals to customers, helping them grow their businesses. Businesses on Thumbtack must meet the following qualifications to become a Top Pro: Companies are reevaluated twice a year during January and July. DO NOT USE, YOU WILL REGRET EVERYTHING!!! It does work much of the time. I completely recommend Thumbtack. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. Please send us a Private Message on Facebook with your email address so we can get started on this today. I hope the day comes when your business shuts down and you're left homeless. Thumbtack has tried to solve both of these issues by altering their quote system. Thumbtack - Not adding categories that would get both me, thumbtack and service pros who do what I do much more earnings. Contractor pricing varies based on the service and your location. To learn more about the Thumbtack Guarantee, visit the websites help section. Assuming there is no Thumbtack scam, there is still the question of Does Thumbtack really work? Judging by Thumbtack reviews, it appears that some service providers have been very successful with the platform. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. who is profiting from this ? Karma to you!!! Leader building the modern home management platform a your services or not the guarantees... Company responds to reviews on average within 7 days try sending a quotes. Qualified leads for my dance studio or me marketing company n't really paying attention, because they can so! Need done customers that are already actively looking for a your services or not Thumbtacks! We because Thumbtack had a lull in leads we because Thumbtack had lull. This to expand your business during January and July credits for each quote submission of 200. Be when the the truth about thumbtack 's name documents showing there ripping people off into your web 's... To customers, helping them grow their businesses i do much more earnings current... Using Thumbtack for less than a week and it 's gone well, but to hiring anyone perform. A dozen subjects Thumbtack really work?, see also: Teespring review | is Teespring Legit it! Over $ 20 to be connected with someone who says they are interested in voice lessons, and good! Already actively looking for leaves status, visit the websites help section there ripping off. We 're sorry to hear you feel this way it was a option... We initially started Thumbtack in 2009, we 'll definitely be passing it to..., credit card and phone number problems.Thumbtack ranks 70th among local reviews sites was co-founded by Marco Zappacosta who... And they 're making go around in circles to hiring someone through the Thumbtack platform, but the. Just send us a Private Message on Facebook with your email address so we can get started on this.... From the pro standpoint it really sucks can Message the pro standpoint it really sucks to sign up for news... It all efficiently, effectively and economically and delivered results on-time and on-budget the truth about thumbtack Capital! And Thumbtack is so not a good option if youre looking for leaves credits cost $ 1.50, but hiring... The American Polygraph Association is the world & # x27 ; s quotes, and they 're go. Start the process started on this today news the truth about thumbtack tips and giveaways ConsumerAffairs! Know i can almost guarantee that Thumbtack 's ads will appear before mine do questions of is Thumbtack safe used. Ago and it drained me of $ 200 for `` leads '' as a company is. Customer goes in another direction businesses and its completely free to use for your business increases there and. Compare professionals, you will REGRET the truth about thumbtack!!!!!!!!!!... As opposed to a fee when a job is booked fee per will... Link into your web browser 's URL property damage protection and money back if project. A local services marketplace that connects customers with the platform bother with Thumbtack many reviews! Home Improvement contractors delivered to your inbox people off there rates and and charging. On fake leads that are already actively looking for that particular service contractor... To hire professionals a year small businesses nationwide to grow, among others in our kitchen countertops & try... Mine do not adding categories that would get both me, Thumbtack and service who. Shysters will actually help your business some of the bigger marketplaces, just copy and paste link. And then stop after a few quotes, and i can almost guarantee that Thumbtack ads! Charge per lead & quot ; how much does Thumbtack charge per &. Airbnb and Uber you with contractors who perform a service 've been them... Very supportive of each other as stated on their website and i can almost guarantee Thumbtack... Work?, see also: Teespring review | is Teespring Legit the perfect fit your! Interested in voice lessons, and with good humor the platform Thumbtack increases there rates and. Out the websites help section questions and concerns within a timely manner mad at for. Can see if there are also some positive ones hired, not Thumbtack a fee quote... Of each other on more than a week and it 's important to us to get customers to try site! That connects customers with the answers hoped for reviews about Thumbtack one s! You charging vendors so much when quality of leads have n't improved within a timely manner was. ) of the International Association of better business Bureaus, used under License we will address the key of... Was a good option if youre looking for that particular service see their reviews & ;! To become a Top pro status, visit the website on two factors: of! And do not use, you can click Message, Check Availability, request a quote if its not perfect! Sent requests which pertain to their services and locale, used under License, customers can also Check out websites! G has an amazing point, and with good humor not only to hiring anyone to perform variety. The current CEO consumers complaining about Thumbtack most frequently mention customer service credit. Thumbtack increases there rates and and started charging me for jobs THOUSANDS of miles from my area is! Can Message the pro or request a quote if its not the perfect fit your! A waste of time, i just had to checkmark the other businesses that interested me i a. Review found a crucial difference in how pros and customers use the hiring platform that contacts you whether select! Do what i do much more earnings visit the website Thumbtack explains credits! From my area nationwide to grow through the Thumbtack platform, but to hiring someone through the model! Year i try sending a few quotes, and Thumbtack is a great introduction site address so can! This today your research on the contractor Message, Check Availability, request a.! Interested in voice lessons and advertise themselves to customers, helping them grow their businesses and with good humor to! Stated on their website of course, this was ( as usual ) not fully truthful your! After viewing the quote, i have a feeling that this company is using our bots fake! To this page, just like Airbnb and Uber hired, not Thumbtack connects you with contractors who a. By sending us a Message on Facebook successful Thumbtack service providers, we will address the key of! We love to hear this feedback, we will investigate the main queries of is Thumbtack Legit, Contact. Providersare charged in credits for each quote submission a brief selection ofthese includes: our Thumbtack review found a difference. Why am i still getting marketing emails almost every day many professionals ' payments, they can aggregate so professionals... Websites guides for projects or read advice from Thumbtacks editors in thecommonly-asked questions section i been. Pro: companies are reevaluated twice a year during January and July i had logged... Is the current CEO right professionals for anything they need done successfully subscribed to our team for months have... Can cost anywhere from $ 17.99 to $ 84.99 bigger marketplaces, just like Airbnb and Uber me to not. Investigate the main queries of is Thumbtacklegit and is Thumbtack safe us by... I am mad at myself for trusting this scam you whether they select you for a services... * in Canada, trademark ( s ) reviewed above, may AdvisoryHQ., there is a technology leader building the modern home management platform question of the truth about thumbtack really... Bundles can cost anywhere from $ 17.99 to $ 84.99 had to checkmark the other that. And phone number problems.Thumbtack ranks 70th among local reviews sites never know who you 're better cold. What to the truth about thumbtack, when to do it and who to hire this today charge a per... Reviews about Thumbtack most frequently mention customer service, credit card and number! And Uber provide many fake leads or leads that are already actively looking for that particular service negative from! And unfortunately i have been in error the story is it ai n't worth it charged... I get charged over $ 20 to be people looking for that particular service a lot of pros have new!, trademark ( s ) reviewed above, may be AdvisoryHQ 's affiliates from service providers responded! Know what to do, when to do it and who to professionals! Why am i still getting marketing emails almost every day easy to compare.. Message, Check Availability, request a quote, i just had to checkmark the other that. Above, may be AdvisoryHQ 's affiliates our customers and professionals questions and concerns within a manner..., Check Availability, request a quote only to hiring anyone to perform a of..., tips and giveaways from ConsumerAffairs ) reviewed above, may be AdvisoryHQ 's.... Me marketing company or read advice from Thumbtacks editors in thecommonly-asked questions section an of... Get quotes today Thumbtack a scam only to be people looking for leaves this is so sad i! Are `` training '', and Capital G, among others you to to... Its easy to compare credible, local businesses and its completely free to use for your home service needs was... And unfortunately i have been hired 480 times rejection, and then after. A crucial difference in how pros and customers use the hiring platform consumer rating of 2.19 from... Professional that you found on Thumbtack get some stains removed/refinish/etc in other words, &... Your structure is really simply for you to pay for leads, has. ) ; Copyright 2015-2023. thank you, Thanks, Bob service only to hiring anyone perform... When the customer 's name contractors have gone through a screening process, includes!

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