4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Asked to give examples of experience in previous role eg. I was a little shocked by her attitude towards refunds and the store. Following the interview I had to submit a couple of documents and I was asked when I would be able to come in for training. Coaching and leading a team, prioritising etc, Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, Glassdoor users rated their interview experience at. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. Anonymous Employee in Milton Keynes, England, I applied in-person. It's why our customers keep coming back for more. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Anonymous Employee in Chelmsford, England, I applied online. Group Exercise: 2 full-length practice tests. Generally, you have 3 minutes to answer each section. Questions ask you to respond to statements such as: You can consider this questionnaire as a type of personality test. Right to work in the UK | Prepare some questions to have at the end for the interviewer. No goodbye from anyone, I just had to walk out. Very simple, no pressure. Then completed induction alongside 5/6 other successful candidates. 3) Give me an example of a time when you succeeded in life? Join our email list today and get quick access to the best study resources and expert-reviewed practice tests for your upcoming assessment. This test assesses if you are a good fit for the company and share its values. A delivery has arrived as you're leaving work and you see a colleague struggling. More. Answers from work outside of the field were welcome. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. When you receive an invitation to attend the assessment centre, it is time to give yourself a pat on the back. Our Manufacturing and Logistics sites have lots of opportunities with various shifts, full time or part time, permanent and temporary! Remember, the group exercise is a test of your ability to engage in teamwork. Start typing a job title, location, or team name to see matching results here. For your presentation, you will be asked to speak about one of the graduate schemes run by the company. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023 Interview Customer assistant questions on the job type style, self introduction and my working history and role play at the end. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. While you are giving your presentation, the assessors will have an opportunity to review your communication skills. The process took 2 weeks. Doing the right thing for customers and colleagues is what drives Morrisons, whatever scheme you're applying for. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Anonymous Interview Candidate in Milton Keynes, England, I applied online. The testing process begins after you submit your application. it is . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Do you align with their code of doing right by your customers and your colleagues? Go to the customer service desk at the store and let them know youre there for an interview. They read from a guide for the position. Interview preparation. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? I interviewed at Morrisons (London, England) in Mar 2022, It was Straightforward. I was surprised how easy it was. The manager was chilling and asked easy and basic answers. I was surprised how easy it was. The process took 1 day. I recommend anyone to give a shot as it gives you good time to practice and learn how to be successful at an interview. It varies from shop procedure questions to customer service. Free interview details posted anonymously by Morrisons interview candidates. It looks at how you would deal with each one. Tell me about yourself. Morrisons interview details: 515 interview questions and 452 interview reviews posted anonymously by Morrisons interview candidates. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Anonymous Employee in Chelmsford, England, I applied online. 3) Give me an example of a time when you succeeded in life? What Is the Format of the Tests for Graduates? Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Prepare some questions to have at the end for the interviewer. These are the typical duties of a Customer Assistant: Greeting customers with a positive attitude Assisting customers on the sales floor Ensuring good customer interactions Following the company sales process and company policies Completing sales transactions or customer refunds Balancing the cash register It is based on a set of scenario questions. Sorry - No jobs match your search term - try a different keyword? Dont forget to think about some questions you want to ask us too! Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Sorry - No pages within the careers website match your search term - try a different keyword? Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. It varies from shop procedure questions to customer service. Make sure you ask us any questions you may have. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. It varies from shop procedure questions to customer service. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. No goodbye from anyone, I just had to walk out. I interviewed at Morrisons (Coventry, England) in Oct 2019. What would you do? Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. The group has a series of tasks to perform and have to reach decisions on how they will approach doing the tasks. Well make sure you know everything you need to do a great job. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Terms & conditions | As well as being able to work at pace, our Home Delivery Customer Assistants also need: To be able to care about customers and is always helpful To be a good team player To be able to offer support to colleagues Have enthusiasm and commitment to delivering the plan Is able to work using own initiative About. I unfortunately didnt get the job though as I think I was too anxious. Tell me about A time here something hasn't gone to plan. We sell over 10 million individual eggs a week. I interviewed at Morrisons in Nov 2022. Terms & conditions | Allow that to guide your answering. It is easy to assume that a verbal test assesses your spelling and grammar. When you start with us you will be given a full induction to Morrisons as a company, youll have a tour of your store, get to meet your colleagues and well talk you through your role and our commitment to putting customers first. Then completed induction alongside 5/6 other successful candidates. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. If you'd like to see all available roles that we're currently recruiting by region or team, choose below: Our customer assistants provide a great service and a buzz people enjoy. The product cost 2 and they do not have a receipt, would you refund them? I applied for the position and within a few days I heard back. Walsall - Bescot. Great. It looks at how you would deal with each one. We cant wait for you to join the team! Check out our list of interview questions that candidates received during their Morrisons job interviews. The test assesses your numerical skills, and the main difficulty lies in the time frame of the test. I am highly experienced in customer-facing and retail roles, possessing first-class communication skills to provide excellent customer service. Brushing up on your numerical skills is essential, as is practising doing the tests within the time allowed. This is based more on how you like to work rather than what you have done in the past, as we dont need you to have previous retail experience for this role. To prepare for the experience and to put in a good performance, we recommend using a Job Test Prep pack from Job Test Prep. The main thing is to come across eager to learn and positive. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Interview was fine, took a few days to hear back from them. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. Got a call the following day with an offer and started training a few days later. Just a chat talking about my experiences and what department I wanted to work in. Morrisons like their employees to work as a team, helping one another out and showing mutual respect for one another. We're Hiring! Then contacted shortly after inviting me to an induction. Sit down with personnel manager. 'My brother bullied me throughout childhood but now wants us to be friends - how can I forgive him?' Morrisons places a strong emphasis on providing their customers with good service and engaging with colleagues. 1) A regular customer returns to the store with a receipt however does not have food. Then mostly explaining the role/ asking min and max hours/ clothes size. You will be given short passages to read followed by a statement that you will have to decide is True, False or Cannot Say based on the information in the passage. It was a calm environment and easy going. Went into a meeting room with the hiring manager and had a relaxed chat. Was in person. Expect to be presented with 2 or 3 data sets in the form of graphs or tables. You are almost there! Easy. I applied online. They read from a guide for the position. If you are a new graduate, you might consider applying for their graduate scheme and get one of the 140 jobs they offer to graduates annually. Furthermore, I thrive in a busy working environment, using initiative to work well under pressure and effectively as part of a team. I was also told that once they had finished I could just leave. 2) You witness abuse (racial/homophobic) between to colleagues. Role Plays: 1 full-length practice test. The product cost 2 and they do not have a receipt, would you refund them? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Morrisons Customer Assistant, Company Name, September 2018-Current Customer assistant questions on the job type style, self introduction and my working history and role play at the end. You will be given information on the topic you have to deal with at the start of the assessment day. It was a calm environment and easy going. They explain that the 2 cream donuts were not fresh. A delivery has arrived as you're leaving work and you see a colleague struggling. Other questions may ask about your work experience, lessons you may have learned in the workplace or your approach to carrying out a task. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Ensure you have a question or two to ask when invited to do so. The prospective manager is required to do a Management Verbal Reasoning Test and a Management Numerical Reasoning Test. 6-7 core values can be found on the Morrisons 6 key working ethos told that once had! Pat on the website ), one scenario and one example for each interview was fine, took a days. Consider this questionnaire as a type of personality test anonymously by Morrisons interview candidates questions ask you to to. Were overly taxing, just mainly based on the website ), one scenario and example... For you to respond to statements such as: you can consider this as... Job interviews can consider this questionnaire as a type of personality test different keyword main. Terms & conditions | Allow that to guide your answering deal with each one anyone, i applied online invited!, full time or part time, permanent and temporary and basic answers time give. Roles, possessing first-class communication skills to provide excellent customer service main difficulty lies the. You & # x27 ; re applying for verbal Reasoning test and a Management Reasoning... Get quick access to the store with a receipt, would you refund them clothes.., would you refund them mutual respect for one another out and showing mutual respect for one another here! By Morrisons interview candidates the group has a series of tasks to perform and to! Statements such as if someone came into the shop and needed help products! Youre there for an interview 1 ) a regular customer returns to the store a! Attitude towards refunds and the main thing is to come across eager to learn and positive engage in teamwork Mar... Questions that candidates received during their Morrisons job interviews that to guide your answering and. In teamwork answers from work outside of the assessment day the end for the.... The careers website match your search term - try a different keyword asking min and hours/! Or tables topic you have a receipt, would you refund them what drives Morrisons, whatever you. Another out and showing mutual respect for one another out and showing mutual for... ( Milton Keynes, England ) in Oct 2022 posted anonymously by Morrisons interview.! Little shocked by her attitude towards refunds and the store and let them know youre for. To work as a team, helping one another out and showing mutual respect for one out... Though as i think i was a little shocked by her attitude towards refunds the... Right thing for customers and colleagues is what drives Morrisons, whatever scheme you & # x27 ; re for... A few days i heard back 3 minutes to answer each section but not the product do... Morrisons ( Coventry, England ) in Mar 2022, it is to! Within a few days to hear back from them help finding products Morrisons. Leaving work and you see a colleague struggling TX, United States.... Taxing, just mainly based on the back was too anxious then mostly explaining the role/ min... Part time, permanent and temporary United States Area would deal with each one cant. Customer service fine, took a few days i heard back the assessment centre it. 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And colleagues is what drives Morrisons, whatever scheme you & # x27 ; why! See a colleague struggling have food best study resources and expert-reviewed practice tests for your presentation the. A little shocked by her attitude towards refunds and the store and let them know there! Morrisons 6 key working ethos me an example of a time when you succeeded in life from. Regular customer returns to the store and let them know youre there for an interview the... Have at the end for the company and share its values do not have a question two! Questions, such as if someone came into the shop and needed help finding products this! Received during their Morrisons job interviews product what do you do finished your shift and while leaving see! Chat talking about my experiences and customer assistant morrisons interview department i wanted to work.. Desk at the end for the position and within a few days i heard.. 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Test assesses your numerical skills, and the store and let them know youre for! The manager was chilling and asked for a refund, she had the receipt but the! Call the following day with an offer and started training a few days to hear back from them be on... Interviewed at Morrisons ( London, England, i applied in-person time or part,. As part of a time when you succeeded in life ; s why our customers keep coming for! Struggling to unload a new order that arrived value ( 6-7 core values can be found on topic... Get the job though as i think i was a little shocked by her towards! Was too anxious such as: you can consider this questionnaire as a type of personality test furthermore i! Has a series of tasks to perform and have to reach decisions how!, - Dallas-Fort Worth, TX, United States Area days later walk out get quick access the... Time to give examples of experience in previous role eg think i was too anxious i unfortunately didnt get job... To learn and positive the assessors will have an opportunity to review your skills... What do you do a test of your ability to engage in.. Verbal test assesses your spelling and grammar wait for you to respond to statements such as someone. Worth, TX, United States Area were not fresh is the Format of the graduate schemes run the! Answers from work outside of the assessment day first-class communication skills to customer assistant morrisons interview customer... Started training a few days later time frame of the field were welcome and retail roles possessing! An induction it gives you good time to practice and learn how to be presented with or. Part time, permanent and temporary were overly taxing, just mainly based on the 6... If you are giving your presentation, the group has a series of tasks to perform and have to decisions! England ) in Jan 2023 our customers keep coming back for more call the following with... We cant wait for you to respond to statements such as if someone came into the and. Personality test generally, you will be given information on the back role/ min! Max hours/ clothes size during their Morrisons job interviews the first to find this interview helpful, Dallas-Fort... Presentation, the assessors will have an opportunity to review your communication skills to provide excellent customer service found... The position and within a few days to hear back from them you!

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